Refunds

Printable packs

If your pack doesn't work or isn't as described, email porter@gislerlabs.com within 30 days and we'll make it right or refund you.

If you’ve lost your unlock link, use the “Lost your link?” form on the page you bought from (Aussie Christmas Party Pack, Snowy Christmas, Christmas Treasure Hunt, Thongs and Tinsel, Paper planes, Halloween birthday, Tidal Luminance wallpapers), or email porter@gislerlabs.com with your PayPal order ID and we’ll resend it.

Iris Art

If your artwork doesn’t work or isn’t as described, email porter@gislerlabs.com within 30 days and we’ll make it right or refund you. If we can’t use your photo, you get a full refund.

We check it before you pay and tell you why if it won’t work. If we still can’t use it after you’ve paid, we’ll ask for a retake or give you a full refund.

Where we sell

Right now we sell to buyers in Australia, New Zealand, the US, Canada, Japan, Singapore, Norway and Switzerland. If you’re somewhere else, checkout won’t go through. In the rare case a payment does go through first, it’s refunded to you in full automatically.

Refunded orders

Our payment server’s record of an order includes whether the order was refunded, so a refunded link stops working.