FAQ

Australia, New Zealand, the United States, Canada, Japan, Singapore, Norway and Switzerland. Prices are in Australian dollars, and you pay with PayPal.

Payment goes through PayPal, so we never see your card or bank details. When an order completes, our payment server keeps a small record of it so we can deliver your pack, let you download it again, answer questions and handle refunds.

Right now we sell to buyers in Australia, New Zealand, the US, Canada, Japan, Singapore, Norway and Switzerland. Checkout won’t go through from other countries. If a payment does go through, it’s refunded to you in full automatically.

We keep the record for 2 years after the last activity on the order (your purchase, or the last time we resent your link), then it is deleted automatically. A checkout you start but don’t finish is kept for 30 days, and PayPal’s payment notices for 60 days. Once your record is deleted, your unlock link stops working.

Use the “Lost your link?” form on the page you bought from (Aussie Christmas Party Pack, Snowy Christmas, Christmas Treasure Hunt, Thongs and Tinsel, Paper planes, Halloween birthday, Tidal Luminance wallpapers): enter your PayPal order ID and the email you paid with, and we’ll send your link again. If that doesn’t work, email porter@gislerlabs.com with your PayPal order ID. Links work for 2 years from your purchase or the last time we resent your link.

A high-res PNG and a print-ready PDF, in your download once you approve your preview. Previews are usually ready within 48–72 hours, and we email you when your preview is ready. Your download link lasts 7 days after you approve your preview, so save the files.

If your pack doesn't work or isn't as described, email porter@gislerlabs.com within 30 days and we'll make it right or refund you.

If your artwork doesn’t work or isn’t as described, email porter@gislerlabs.com within 30 days and we’ll make it right or refund you. If we can’t use your photo, you get a full refund.